November 9-10, 2017 |
Hilton Resort & Spa, Mission Bay

The Mobility Archive


5 Things Field Workers Hate & How to Fix Them

In the service industry, there is an even greater drive to create a happy customer experience and a field worker’s unhappiness can easily turn into lost productivity and a damaging customer experience. With the popularity of mobile devices and apps, there are simple mobility solutions can change the way field workers and dispatchers approach the day and work together to build greater productivity and better service levels. This eBook will give you tools and tips and tools that will help ease up on tedious tasks and mundane reporting and gives simple, actionable suggestions on how to fix them for a better customer experience.


Quickfire 5 Speaker Interview Part 3: Risk vs. Reward: Mitigating Mobile Security Risk and Incorporating BYOD into your Mobile Strategy

Following his participation as a speaker in the Enterprise Mobility Exchange, Randy Dizon, Service Manager - IT Mobility Services, Shell discusses issues that impact on Shell’s mobility projects, such as IT consumerization and stakeholder engagement. Randy talks about how Shell are delivering a support model that incorporates social IT, including online communities where end users can collaborate and share information, as well as access policy updates online.


Brian Reed, Director - Transportation and Services, Papa Johns Pizza

Brian Reed recently gave an interview at the Enterprise Mobility Exchange, 02-03 November 2011 in Las Vegas, covering his views on the direction of the enterprise mobility market – available to download here.

Interview: Tim Hundt, Senior Enterprise Architect – Experience Solutions & Innovation at GE Capital

Tim Hundt, Senior Enterprise Architect – Experience Solutions & Innovation at GE Capital spoke to EME at the Enterprise Mobility Exchange in Miami. The big focus for GE right now is on the user experience and looking to the right technologies and channels that will meet the user's needs.

Tim also emphasises that security is vital in order to generate a great ROI and that organisations need to consider the overall business strategy, instead of purely focusing on mobile strategy.

Interview: Viral Shah, Mobility Architect & Strategist, Kellogg Company

Viral Shah, Mobility Architect & Strategist from Kellogg Company spoke to us at the Enterprise Mobility Exchange in Miami. Two main trends he predicts for mobility are BYOD and the possibilities it opens up as it stretches IT further and the other is the capabilities of the smart phone.

Viral explains user adoption enables the business case, if you are building something, ROI will not be truly realised if your users don't embrace it. Looking to predicted trends for the future, Viral explains Mobile First is going to be more important on the enterprise side and companies will need to change the process so there is no IT and computer in the process.

Interview: Derl Rhoades, Head of Power Delivery Service Development & Support at Southern Company

Derl Rhoades, Head of Power Delivery Service Development & Support at Southern Company spoke to Enterprise Mobility Exchange at the Miami and gave insight on how you can move forward on your mobility journey. Derl also discusses the challenges of migrating from devices and solutions that are already in place. He also suggests that the solution market needs to look at a way of creating an operating system which has one generic way for a practitioner to interface from one platform.

Google in the Enterprise - Interview

Giraldo Hierro, Head of Engineering at the Google Enterprise speaks to the  Enterprise Mobility Exchange  at the Enterprise Mobility Exchange event in Las Vegas about their mobility strategy and current and future trends affecting mobility which are impacting the Enterprise. His predictions in the next 5 years include advancement around verbal technology and the enterprise wave will continue to follow consumer trends.

Making 2nd, 3rd and 4th Generation Investments in Mobile Technology to Deliver Added Value and ROI

Learn more about making 2nd, 3rd and 4th generation investments in mobile technology in this exclusive interview with Ananth Sundaram, Chief Mobility Architect, Southern California Edison. Gain insight into some of the key enterprise mobility trends to watch out for over the next 12 months as highlighted by Ananth, and come away with exclusive information from one of the industry leading minds in enterprise mobility.

Understanding The Key Trends Impacting on The Enterprise Mobility Market

Gain an insider view into the key trends impacting on the enterprise mobility market that will influence your next mobility investments according to Michael Covarrubias, IT Enterprise Architect, Arizona Public Service


What Keeps a CMO Awake at Night?

Created from discussions at the 2011 CMO Exchange, this article highlights the top 10 challenges keeping a CMO awake at night – how do your compare?


Panel Discussion: Improving Customer Engagement through Smart Mobile Investments

Calvin Tu, Senior Director, Oracle is joined by enterprise mobility practitioners from Hyatt Hotels and Resorts and Safelite Autoglass to discuss how they are improving customer experience and maximizing customer loyalty by investing in mobile technology.

Hear how Hyatt Hotels & Resorts measure return on experience (rather than investment) through customer sentiment analytics, and understand how mobility has enabled a particular Hyatt Resort to jump from 175th to 5th in Hyatt’s rankings in terms of customer check in satisfaction.

Learn how Safelite Autoglass are making 2nd generation investments in mobility to improve customer service, changing focus from making cost savings to improving interactions between field technicians and customers through mobile apps.


Case Study: World’s Largest Retailer Putting iPads in the Hands of Employees

In this exclusive whitepaper, find out how MOBI helped a large retailer use technology to launch streamlined customer experience and more efficient market management in partnership with Apple and Hewlett Packard.


How Mobility is Reshaping the Business Landscape

Technology is evolving faster than ever before and the strongest businesses are those which are able to adapt and embrace new developments and enterprise tools as they emerge. Companies across the globe are increasingly choosing to invest in mobile technology to make their organisation more agile and efficient, as well as to empower the field workforce to deliver the top-notch service their customers nowadays expect as standard. This article talks in more detail about how mobility is reshaping the business landscape.


Enterprise Mobility Moving Quickly: Mobile Apps and Emerging Technology

Being able to keep up with the rapid pace of change is the key trend affecting mobile application adoption at the moment, according to Drew Frederick, VP -- Application Development, Scripps Networks. Talking to us at Enterprise Mobility Exchange Las Vegas, Drew expresses his views on how challenges presented by the development and introduction of new applications, new devices and new mobile platforms are enough to keep him awake at night.

Drew also takes time to offer his advice for improving workforces by introducing web technology, as well as explaining his most useful successes and mistakes. Finally, Drew predicts that wearable devices will have a huge impact on enterprise mobility in the coming years, due to their enhanced visualisation and interaction with data.

NFL presentation: Realigning Technology & Operations to Drive Your Mobility Projects Forward

As mobile technology advances, organisations are learning to adapt to rapid changes to ensure they remain competitive, and that increasing customer and employees expectations are met. Manish Jha, General Manager Mobile, National Football League (NFL) gives insight into NFL’s work on creating the capacity to execute on mobile technology. Learn how this industry leader demonstrates the value of evangelising game changing technologies like augmented reality, NFC, social media and cloud. He explains that tablets are the fastest growing platform for NFL, accounting for 11% of their traffic while 58% of digital media traffic came from smart phones last year.

The New BYOD Revolution: Multi-Channel Mobile App Development

Enterprise mobile device strategies are experiencing enormous disruption thanks to staff insisting on using their own devices to access work systems and data as part of the bring your own device (BYOD) trend. Many organisations are considering personally-owned mobile devices for business apps. BYOD is more than just shifting ownership of the device to the employee. It has many complex and hidden implications; organisations would do well to define a comprehensive BYOD strategy in advance of implementation. Sam Lakkundi, Chief Mobile Officer, Kony gives a practical BYOD demo of how a multi-channel strategy can be implemented across channels from a single code base and demonsatrates how to securely manage mobile applications on employee owned devices.

Case Study: Transforming Your Business through Mobile Technology

How are PepsiCo approaching the challenge of mobility? Join Jaime Montemayor, CIO, Frito Lay to gain a comprehensive understanding of Pepsico’s latest mobile initiatives. Learn how Jaime and team are riding the consumer wave and working to match consumer experience and speed in mobile technology across the enterprise. Hear how PepsiCo are addressing challenges like platform and device choice, engaging lines of business in mobility and selecting task based vs. monolithic apps to drive business growth through mobile technology.

Ensure Rapid Results from Your Mobility Initiatives by Aligning Mobile Technology with Business Strategy

In this interactive panel discussion from the Enterprise Mobility Exchange in Miami 2013, a select group of mobility experts from buy-side and sell-side explain how to secure buy-in from across the business to ensure an integrated approach. They also discuss mobile device management, future-proofing mobility investment, implementing HTML5, BYOD and enhancing the relationships between the business unit and the IT department.


How Enterprise Mobility Strategy Makers Choose Suppliers in 2012

Gain a better understand of how enterprise mobility strategy makers choose their solution providers from this fascinating new infographic based on a global Enterprise Mobility Exchange industry practitioner survey. Find out who gets involved in choosing mobility solutions in a company, what factors are crucial to getting sign off for investment, as well as the one thing that senior executives wish that their suppliers did but they don’t – not to be missed!


Using the Power of Enterprise Mobility to Catapult Your Business Forward with David Taylor, Director of Global Sales Systems, Hershey’s

When Hershey’s decided to upgrade devices, it was discovered that it was not so easy to go to next generation of capabilities. Key decision-makers delved into what was needed to create a better enterprise mobility strategy. Due to user demand, Hershey’s began to look at moving to iPads and customised a solution that would lead to a higher return, as a result, opportunities abounded. Gain a deep understanding of how Hershey’s have used mobile technology to transform and enhance their business, and tips you can take away to adopt the same model for your own organisation. .

Putting It All Together: What’s the Next Step in Your Mobility Journey?

Gain practical and innovative tips from this interactive video session, which was recorded at the Enterprise Mobility Exchange, Miami. Matt Berry, Marketing Executive, IBM leads a panel including David Krebs, VP – Mobile and Wireless, VDC Research; Todd Carey, Mobile and Supply Chain Executive, Kony and Derl Rhoades, Head of Power Delivery, Service Development & Support, Southern Company on building a coordinated mobile strategy that capitalizes on the convergence of social, mobile, analytics and cloud. While mobilizing the fieldforce is expensive, it is important to look to sustainable development and take an evolutionary standpoint on how to get your enterprise mobility strategy there. Breaking down the intellectual barriers in mobility is key as we are all mobile experts due to consumerism and this savviness has transferred into the enterprise. Companies need to get out in front of their mobile strategy and build a roadmap with corporate goals and user dynamics.

A Strategic Guide to Becoming a Mobile Enterprise

Mobile expectations are changing - enterprises continuously need new skills and offerings to successfully turn mobile opportunities into business outcomes. But, in order to be successful, there are a number of obstacles to overcome.

Based on actual customer experiences, Michael Ziegler, Director,  Enterprise Mobile Solutions at IBM shares  a comprehensive approach to planning, implementing and managing a 'mobile first' approach. In particular, you will learn how to launch a mobile first business transformation, deploy mobile first applications, create a mobile first customer experience and institute a mobile first IT infrastructure.


The 10 Commandments of Enterprise Mobility

The 10 Commandments of Enterprise Mobility presents readers with insight from five leading influencers in enterprise IT and mobility. The gospel according to these practitioners will offer a unique look at lessons learned and suggestions for success, looking into core components of enterprise mobility such as user experience, security and more.  Download your copy today.


Presentation:Creating Incredible Web, Digital & Mobile Experiences For Your Enterprise / Customer

The Mobile-First movement has been a transcendent shift in how we think about enabling business and workers of today and tomorrow. The modern workforce is increasingly becoming a generation of people with little recollection of a time before mobility. This means customers are coming with expectations driven not by constraints but by freedom. You must be thinking about how technology enables mobility, rather than just "supports" it. This archive footage shows Mike Wolf, Director of Technology at Cynergy, demonstrating these ideas and more.

PepsiCo Case Study: Transforming Your Business through Mobile Technology

Gain a comprehensive understanding of Pepsico’s latest mobile initiatives. Learn how Jaime and team are riding the consumer wave and working to match consumer experience and speed in mobile technology across the enterprise. Hear how PepsiCo are addressing challenges like platform and device choice, engaging lines of business in mobility and selecting task based vs. monolithic apps to drive business growth through mobile technology.

The Mobility Revolution

We're in the middle of a Mobile Revolution. Mobility is changing how we live and work. Are you prepared? The Enterprise Mobility Exchange has created a short video detailing the mobile revolution and its impact on enterprise mobility today. Watch this video to find out how the fast-paced growth in mobility is shaping businesses and enterprise mobility, and what a robust strategy can do to ensure success for the future of your organisation.


Investment Priorities 2017

Download now to find out what top mobility leaders are investing in for 2017!

The Global State of Enterprise Mobility

Now in its third year, this report, compiled from responses to our annual survey with over 300 senior mobility practitioners, will keep you in-tune with the developments and trends that have occurred over the past year in relation to the technologies that comprise enterprise mobility, and where business priorities should lie moving into 2016 and beyond.

Make sure you download your free copy below to discover the results.


Focusing On The Future: What Are The Challenges and Opportunities in Enterprise Mobility?

We surveyed our global network of enterprise mobility leaders who are implementing mobile technology for their workforce, to find out what their biggest challenges are for the next 12 months and more specifically, what they will be investing in to overcome them.


T-Mobile USA: Mobile App Security, Customer Satisfaction and Employee Productivity

Security is certainly the most important issue within enterprise mobility for Indra Tjandra, Principal Architect for Enterprise Systems, T-Mobile USA, at the moment. The implications of BYOD for data protection, and data management, within organisations are considered some of the biggest challenges brought on by emerging mobile technology.

Indra lists building secure mobile apps, increasing customer satisfaction and improving employee productivity as the main three factors which drive the implementation of mobile solutions for T-Mobile. Additionally, he reflects on his predictions for the progression and evolution of enterprise mobility over the next five years at Enterprise Mobility Exchange, Las Vegas.

Panel Discussion: Risk vs. Reward – BYOD and Mobile Security

Ed Durbin, Director – Retail Solutions, AirWatch was joined by practitioners from HOLLY HUNT, Caterpillar and Shell at the Enterprise Mobility Exchange for an interactive panel discussion around aspects of mitigating mobile security risk and BYOD such as policy, governance, mobile device management and end user engagement.

Each panellist brought their unique experiences in mobility to the discussion - from HOLLY HUNT mobilising a select group of employees to large scale initiatives at Shell and Caterpillar - the latter connecting 600-800 devices per month to corporate systems, with a 17,000 mobile workforce that is largely ‘BYOD’.


Quickfire 5 Speaker Interview Part 4: Optimizing Your Investments in Mobile Technology

Dr. Brian Laughlin, Technical Fellow, Technical Architecture / Strategic Planning, The Boeing Company joined the Enterprise Mobility Exchange to discuss best practice in developing a “killer app” for the enterprise. Brian highlights helping the business understand why they are implementing mobile technology, and what they want for solutions as a key challenge.

Finally Brian gives several pieces of advice to companies just starting out on their enterprise mobility journey, including patience, determination and staying true to what you want to achieve from mobile technology and not building applications just because you can!

Panel Discussion: Developing a Smart Mobile Application Strategy to Improve Client Engagement and Drive Down Costs

Mobile apps emerged as one of the hottest topics discussed at the 2012 Enterprise Mobility Exchange. Panellists representing General Motors, Medtronic and Vivint discussed how they deploy applications that help differentiate their organisations and meet consumer and employee demand for information and services.